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Payment, Premium & AI Pro — Common Questions
These are the issues students write to us about most often. Each answer has a quick fix; the linked tutorial has the full step-by-step walkthrough with screenshots. If none of these solve it, reach us directly below.
I paid with a card or UPI, the money was debited, but AI Pro is still not active. What should I do?
A bank debit SMS or a UPI app notification (Google Pay, PhonePe, Paytm) only confirms money left your account — it is not proof that Google Play received the payment.
First, refresh your entitlement: open any locked premium feature, scroll to the very bottom of the paywall, and tap Restore Purchase. Make sure you are signed into Google Play with the exact account you paid with.
If that doesn't unlock it, check the Gmail inbox for that account for an official Google Play order receipt — the order number starts with GPA. If you have it, forward the email (or a screenshot showing the GPA number, purchase date, and account email) to support@lazybyte.in and we will activate AI Pro for you manually. If no Google Play receipt ever arrived, Google did not receive the payment and your bank will auto-reverse the amount within 3–7 business days.
I uninstalled and reinstalled the app. How do I get my Premium / AI Pro back?
Nothing is lost. Your purchase is tied to your Google or Apple account, not to the app installation.
Sign in with the same account you bought it with and your access usually restores automatically. If it is still locked, open any premium feature, scroll to the bottom of the paywall, and tap Restore Purchase.
Restore Purchase isn't working on my Windows PC.
On Windows the Restore Purchase button fails most of the time. Use the upgrade flow instead — it will not charge you twice.
Open the Premium wall, click Upgrade, and select Premium (lifetime) again. The Microsoft Store purchase window opens, recognises your existing licence, and restores it within a few seconds to a minute.
How do I redeem a free Premium coupon code on Windows?
Open the Microsoft Store, click your profile picture, and first add a payment method — Microsoft requires one even for free codes and may place a tiny verification charge (around ₹1).
Then, from the same profile menu, choose Redeem code or gift cards, enter the coupon, and confirm. Finally, follow the Windows restore steps to activate Premium (lifetime).
What should I include when I email about a subscription problem?
To let us verify and fix your access on the first reply, please include:
- Your order number —
GPA.…for Google Play, or the Microsoft Store order ID. - The account email used for the purchase (Google or Microsoft).
- A screenshot of the store receipt, and whether Restore Purchase was already tried.
Send it to support@lazybyte.in or dev@lazybyte.in.
support@lazybyte.in
For general app help, cloud sync inquiries, subscription queries, or user feedback.
dev@lazybyte.in
For technical queries, bug reports, feature requests, API questions, or developer feedback.
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